Xcoser Customer Help Center

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Do you have any questions about the ordering process in the Xcoser shop, about products, their availability or what you need to consider when buying certain items? Here you will find answers to all questions that arise before you order - so that you can order in the Xcoser Shop with a good feeling!

WELCOME TO THE XCOSER SHOP  

Benefit from many great products and offers from our numerous shipping partners. In addition, we have various payment methods available so that you can design your purchase according to your personal preferences.

If you have any questions before you place your first online order, the FAQs below are sure to help you.

How to order in the Xcoser shop?

The desired product is placed in the shopping cart. After clicking on the button “Proceed to checkout now”, if you have not already done so, you will log in to the Xcoser account or register for new customers. Then the delivery and billing address as well as the desired shipping option and the payment method are selected. The order is placed with "Buy now safely ...". The status of the order can be viewed in the customer account at any time.

 

If you have any further questions about the ordering process, Xcoser customer service will be happy to assist you at any time.

Yes, before placing an order in the Xcoser Shop, the customer must register with his / her email address. All services of Xcoser can be used via the Xcoser user account created in this way: the marketplace services, for example: with access to an overview of all orders, and all other Xcoser online services such as the newsletter service, the online receipt, etc.

If you have any further questions about registration, the Xcoser account or data processing, customer service will be happy to assist you at any time.

Contact us: info@xcoser.com or Facebook: @XCOSER

All product information such as detailed descriptions and specific product data can be found on the product page. If, in addition to this data, information is required, there is, for example, the option of contacting us directly, such as email, Facebook.

Items for which the price is shown are also available in stock or can be ordered with a foreseeable delivery period.

 

If you have any further questions about general product availability, Xcoser customer service will be happy to assist you at any time.

You can order safely in the Xcoser online shop, because we stand for reliability and convenience when shopping. Our various service offerings and IT security standards ensure this and are constantly updated.

 

privacy

If you shop at xcoser, you do not have to worry about the security of your sensitive data: All information is forwarded via SSL encryption. Your entire communication with xcoser cannot be read by unauthorized persons and misuse of sensitive data is impossible.

 

Payment
methods At xcoser you can choose from several payment methods: Whether by VISA / Master credit card, Sofortüberweisung or on Paypal, you decide how you want to pay. So you can decide on a payment method according to your financial situation and are secured at all times.

If you have any further questions about security,  customer service is happy to help at any time.

You have placed an order in the Xcoser shop and are now looking for more information about your order? Find out where to find details about your order and shipping.

 

Orders

An overview of your order history is available in your account area. In this area you can also track your orders, initiate returns and ask questions to the shipping partner. The most important functions are summarized below:

 

Track delivery

As soon as your item is dispatched, you will receive a dispatch confirmation via email that contains a tracking number. You can use this number to track the delivery history of your order. The current status is displayed in the account area.

After successfully placing an order, an order confirmation will be sent by email. (If this email does not arrive, it is possible that it was saved in the spam folder of the email program.)

 

Customer service will be happy to answer any questions you may have about your order.

If an order has already been sent, a subsequent change is no longer possible.

If an incorrect item has been ordered, the order can be canceled and a new order can be placed before it is sent.

 

Customer service will be happy to answer any questions you may have about “ordering” at any time.

Yes, the status of an order can be tracked in the order overview in the Xcoser online account.

From the time of dispatch, an order can also be tracked using the tracking number contained in the shipping confirmation.

 

Xcoser customer service will be happy to answer any questions you may have on the topics of “order status” or “shipment tracking”.

Here you will find all information about the topic "Paying in the Xcoser Shop", about payment methods, repayments in the event of a return, vouchers and about security.

Benefit from many different payment methods with which you can pay for your desired product according to your personal ideas: For example, in addition to payment via PayPal, VISA and Master credit card are also available. Select the payment method that is most convenient for you after you have placed your desired product in the shopping cart.

You can enjoy special advantages by paying via PayPal or credit card. With these payment methods, your order is processed immediately, so that you can usually expect the successful delivery of your order. In addition, you can complete your order particularly quickly and conveniently with an existing PayPal account or a credit card: all you need is your account or card details. 

If you have any questions about a payment method, you can consult our guide. You can find this in the questions and answers below.

In the Xcoser online shop you can pay by Mastercard, Visa and PayPal.
The payment method PayPal cannot be offered for all orders and, for legal reasons, is also not possible for items without youth approval.
In exceptional cases (such as maintenance work or system failures) it is possible that only credit card payment is temporarily available.
We also reserve the right to exclude certain payment methods in individual cases.

A prerequisite for a smooth payment process is the complete and correct specification of the data when registering.

If you have  any further questions about the payment options in the online shop, Xcoser customer service will be happy to assist you  at any time.

Online payment  by using your credit card. It is the most frequent payment method. It is fast and efficient. You can use Visa, MasterCard, Discover, and American Express , when you pay in our shop , you don't expose your credit card number to merchants ,and can't know more infomation about your cards info and leave info in our shop, it's 100%  Safe and Secure Payments.

You can pay with Visa card or Mastercard in the Xcoser online shop.

 

After the payment method "credit card" has been selected when ordering in the shop, the following data must be entered: credit card type, credit card number, check digit, name of the card holder, period of validity of the credit card.

The order is completed by clicking on the "Buy now securely (by credit card)" button.

 

If you have any further questions about "Paying by credit card", Xcoser customer service will be happy to assist you at any time.

A subsequent change of the payment method is not possible.

If you have  any further questions about payment in the Xcoser online shop, Xcoser customer service will be happy to assist you at any time.

The receipt of a payment is confirmed by sending the order confirmation by email.

If you have  any further questions about paying for an online shop order, Xcoser customer service will be happy to assist you at any time.

During the ordering process, the code of a shop voucher can be entered in the corresponding field in the order form by ticking the "Redeem voucher code" box. By clicking on the "Send" button, this is redeemed and the voucher amount is automatically deducted from the invoice total.

 

Only one voucher can be redeemed per purchase.

Vouchers can only be used under limited conditions.

 

If you have any further questions about redeeming a voucher, Xcoser customer service will be happy to assist you at any time.

If an order confirmation was sent after the payment process, the payment was successful and the order was placed. 
If there is no order confirmation, an error resulted in the order being canceled. In this case, an amount already debited from the account will be credited to the Xcoser online account. The order can then be repeated and paid with the amount credited, or the amount can be paid out from the Xcoser online account.

If you have  any further questions about "Problems with payment with PayPal", Xcoser  customer service is happy to help at any time.

If you have
any questions about PayPal, please contact PayPal Customer Service: Telephone: 0800 7234 500 (free of charge from all German mobile and fixed networks; when calling from abroad: +353 1436 9003 (corresponding costs for calls from abroad may apply)) (Mon-Fri: 8 a.m. to 8.30 p.m. / Sat-Sun: 9 a.m. to 7.30 p.m.)

International customers from all of the world: We do not assume any costs when returning the package. Please contact your local customs office prior to ordering to familiarize yourself with local customs guidelines.

If the customs authorities in your canton have specific guidelines for handling your parcel, please contact info@xcoser.com and include special instructions. 

Please note that an international post parcel rejected by the customs authority may incur an export fee, which will be deducted from your refund after the parcel has been returned to our warehouse .

If a product is not in stock, the "add to cart" button should indicate "out of stock" or some other situation. If you have already ordered we will send you an email informing you that some products are sold out, but we will put the product back in stock as soon as possible. Payments for overdue orders are paid in advance and are on the waiting list. Subsequent products will be shipped after restocking. Please let the current processing time pass before you receive a shipping notification.

There is no guarantee of the date on which the goods will be refilled. A rough estimate is provided, but we cannot promise when the item will be added (maximum one month). For more information please contact us. 

We do not ship in batches. Orders that have in-stock and post-delivered items will be shipped when the post-delivered item is replenished. The items in stock are always assigned to your order. If you would like to receive the item in stock first, please order it separately.

Here you will find all information about your personal Xcoser online account, how you can manage your data and your orders in the Xcoser online shop and everything about data protection with us.

Log in to your Xcoser account to take advantage of the Xcoser online shop.

Account settings

You  can adjust your personal data at any time in your  account settings . For example, in this area it is possible to change your  delivery address  or your email address.

If you have any questions about your order or if there were complications, you can contact Xcoser customer service for clarification. The following options are available: Return item - Ask a question about an order - Specify problems about an order - View an open request

 

Please note that you cannot change the delivery address after placing your order

 

You will also find an overview of your inquiries in your account area.

Changes to the personal data of the online customer account can be made on the Xcoser page at  https://m.xcoser.com/ after logging in under "My account".

After logging in, the customer can access the "Account Settings" under his / her personal profile icon at the top right of the page. Here under "Personal data" name and date of birth, email address and password can be changed.

 

If you have any further questions about your personal customer account, Xcoser customer service will be happy to assist you at any time.

If the old password is still known and is to be changed, the change can be made after logging in on the real page at m.xcoser.com and there under "Account settings - Personal data - Change password".

If the old password is no longer available and a login to the customer account is no longer possible, the "Forgot password?" Function can be used directly below the input field on the login form. After entering the email address stored in the account, an email with an access code and a link will be sent to this address. It is now possible to either enter the code directly in the login form or to follow the link. Then a new password can be set, with which access to the customer account is free again.

 

If you have any further questions about changing your password, Xcoser customer service will be happy to assist you at any time.

If the login to the Xcoser online account does not work, you should first make sure that the email address entered is the same as that entered when you registered on the Xcoser site, email address and password were entered correctly and the shift key was not activated.

If the password is no longer available, you can use the "Forgot your password?" Function under the input field of the login form.

If the login does not work despite correctly entered data, there may be a problem with the internet browser used. In this case, the login should also be attempted via another browser, the browser's cache cleared and / or a browser update carried out.

If the problem persists, please contact Xcoser customer service using the contact form and have the information about which browser and which browser version you are using (this information can be found in the browser settings).

 

If you have any further questions about logging into the online customer account, Xcoser customer service will be happy to assist you at any time.

When logging in with Facebook (“Social Login”), the login to the Xcoser online customer account can be carried out with the personal Facebook data - no new access data has to be set and the login process is even easier.

 

If you have any further questions about “social login”, Xcoser customer service will be happy to help you at any time.

At Xcoser, all data is protected by SSL (Secure Socket Layer) encryption technology. Using this technology, for example, order information is only sent in encrypted form to prevent access by third parties. All popular browsers such as Internet Explorer, Firefox and Chrome support SSL. Further information can be found in the real data protection information.

 

If you have any further questions about data protection, real customer service will be happy to help you at any time.

The Xcoser customer account can be deleted directly from the account.

After logging in on the Xcoser page at m.xcoser.com, the link "Delete account" can be found in the account settings under "Personal data".

 If you have any further questions about account deletion, Xcoser customer service will be happy to assist you at any time.

The Xcoser newsletter can be canceled via the corresponding link, which is at the bottom of every newsletter.

Alternatively, Xcoser customer service can be contacted.

 

If you have any further questions about the Xcoser newsletter, Xcoser customer service will be happy to assist you at any time.

Consumers must pay attention to the warnings and instructions on the products, and pay attention to whether the products have structural safety issues, such as sharp corners, sharp edges, voids, and instability.

The following is the knowledge about Xcoser product safety:

1) Pay attention to the recommended age recommendations for use on the label; Xcoser products should not be touched or played by children under three years of age to avoid safety problems caused by improper use;

2) Pay attention to and follow all instructions attached to the product;

3) Avoid exposing children to helmet-type products that are particularly vulnerable to children under three years of age;

4) Do not buy small helmets with small and fragile, broken components to avoid being swallowed by children and/or inhaled into the nostrils;

5) Pay attention to moving components to avoid pinching your fingers;

6) Check some products such as swords, which may have sharp corners and sharp edges;

7) Note that the lead content of some product pigments may be too high the damage caused to children. Avoid putting the sound of some products close to the ears of children;

8) Store or discard the deflated or broken balloons to prevent children from getting them, which may cause suffocation;

9) Make sure that the battery of the product is properly installed and children cannot take it out; and do not use old and new batteries together, or use alkaline and carbon batteries together, or combine rechargeable and non-rechargeable batteries, and throw away the plastic bags of all useless products to avoid choking children.